How we’re keeping you safe
With COVID-19 restrictions still in place, we’ve made some changes to the way we operate The Astor Apartments for the safety of our guests and staff. Restrictions may vary from state to state and we’re monitoring this closely for any changes.
Stuart & Denise are here to help during your stay, and we recommend calling reception staff for assistance rather than visiting the office.
Reduced contact check-in*
We prefer the face to face check in process, however this is not always possible with the current health recommendations. We have adapted our check-in process to remove any unnecessary contact if you request. Guests will receive emails prior to check-in for payment and arrival information including registration card. We do ask that we receive a return email prior to check in attaching a signed registration, copy of credit card front and back along with a copy of ID this can be Drivers Licence, Passport or 18+ Card. If any of our guests do not have access to be able to email this information, please contact our office for more information. Once received we will email or text our contactless check in procedure.
Extra cleaning practices
While our cleaning standards are high all year round, we have implemented additional cleaning practices throughout all areas. All of our apartments have had a complete clean of all surfaces, this is followed up on our depart cleans. Our communal areas include a full sanitising on a regular basis to ensure our heavy traffic areas are disinfected to keep our guests safe.
Social distancing rules in place
Our communal facilities will be restricted to a maximum number of people at any one time, to ensure guests are able to abide by the 1.5m social distancing rule. Our lifts are restricted to 2 people at a time unless all are from the same family and 1 person per 4m2. All guests are advised to follow social distancing rules both within and outside the building.
COVID-19 cancellation clause
Should you need to cancel your booking due to COVID-19 restrictions/lockdowns/government directives being enforced; or you are living in a COVID-19 hotspot recognised by the Queensland Department of Health; or you have been diagnosed with COVID-19 – in consultantion with the hotel manager, depending on the circumstances, you may either be offered a refund or to amend your dates, upon providing proof of your circumstances.